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Tell us which store, what happened, and send a screenshot if you can. We let you know when we have your request, when there is progress, and when it is resolved.
Major incidents that affect many stores: we notify you by email.
Applies to every plan. Version 1.0. Effective: 5 November 2026
Today, 09:12
M
Store: yourstore.myshopify.com
The chat widget stopped showing on product pages.
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Got it. We are on it and will update you here.
Chatty Support
- Received
- In progress
- Resolved
- 24/7
- Support every hour of every day, on every plan.
- Chat
- Inside the Chatty app. We reply almost instantly.
- win@chatty.net
- How fast we resolve issuesResolution times by issue type and plan, in our Service Level Agreement.
- Refunds and billing questionsWe reply within 2 business days. Read the refund policy.
The one target counted in business days is the 3 to 7 day estimate on the Plus plan for a feature request that stops you using the product (see group 3(a) in the SLA). We may update this policy. When we do, we give 30 days’ notice and state the new version and its effective date.