Health & supplements

AI sales agent for Shopify supplement brands

Chatty brings your best product specialist to every page. It knows every ingredient, serving and bundle in your catalog, and leaves health questions to your team.

Try Chatty free

What Chatty fixes

Where supplement brands lose sales, and how Chatty wins them back

Four problems cost supplement and wellness stores their sales. Here is the evidence behind each one, and what Chatty does about it.

Shoppers can't tell which product is right for them, so they leave to compare

A shopper who wants better recovery or sleep support finds three products and a bundle, and nobody to ask. Help choosing a product is one of the top topics supplement shoppers ask Chatty about.

Over half
of Americans are unsure which wellness products are best for them.
Thorne survey of US consumers, 2026

How Chatty solves it

Chatty narrows the choice to the product that fits the shopper's goal

1Asks what the shopper wants to support, in the words your product pages use
2Compares your products and bundles from your own product copy
3Adds the right one to the cart, or the in-stock flavor if one is sold out

Shoppers check every ingredient before they trust a new brand

Vegan, gelatin-free, dairy-free, third-party tested: shoppers want the answer before they buy, and a photo of the label doesn't always settle it.

77%
of US adults say independent verification of quality standards would increase their confidence in supplements.
CRN Consumer Survey, 3,005 adults, 2026

How Chatty solves it

Chatty answers ingredient and testing questions from your own data

1Answers ingredient and allergen questions from your labels, metafields and product FAQs
2Shares your testing and certification details in your own words
3Points shoppers to the lab certificate on your product page

Supplements are a monthly cost, and shoppers go looking for a better price

Price and discount questions are the top topic supplement shoppers ask Chatty about. A shopper who can't find a code or a bundle saving checks another store.

31%
of US adults say supplements being too expensive has made regular use harder.
CRN Consumer Survey, 3,005 adults, 2026

How Chatty solves it

Chatty shows the saving and closes the order

1Offers the discount that is active in your Shopify store
2Points to the bundle or larger size that costs less per serving
3Reminds shoppers who leave the cart, with a code if you want

Some questions belong to your team, and one improvised answer costs you trust

A shopper asks whether a product is safe with their medication. That answer has to come from a person. A chatbot that improvises it puts a health claim in your brand's name.

How Chatty solves it

Chatty sends health questions to your team, and you choose the topics

1Answers dosage questions with the directions on your label
2Sends questions about medication, pregnancy or medical conditions straight to your team
3Hands over when your store has no answer, instead of guessing

Can you trust an AI with your label?

Right on the details

92%

of product answers were right on price, stock and details when we compared 300 real Chatty answers with each store’s website in October 2026.

See how we checked

Every sale on the record

Every sale Chatty helps with is marked on the Shopify order

Chatty marks every order placed within 7 days of a chat as Chatty Assisted. Orders with a product Chatty recommended are also marked Chatty Direct. Chatty Analytics adds up the revenue. You can also filter your order list by the field once you turn the filter on in Shopify.

A supplement brand that sells with Chatty

Stonehenge Health sells 14+ supplements and 6 bundles on Shopify, and Chatty answers its shoppers' product questions.

Stonehenge Health

Supplements and bundles, US

71%
of 5,141 chats in 7 months handled by Chatty AI
599
orders with a product Chatty showed in the chat
$75K
in revenue from chat

Read the case study

Is Chatty right for your supplement brand?

Chatty sells in chat, from your Shopify data. Here is where that fits, and where another tool or your team fits better.

Chatty fits stores that

Sell several products, bundles or stacks that shoppers need help choosing between
Keep ingredients, servings and testing details on your product pages, or can add them
Want health questions routed to your team, not answered by an AI
Want to see which Shopify orders came from a chat

Look elsewhere, or pair Chatty with another tool, if you

Want an AI to give health or medical advice. Chatty doesn't, by design.
Need an AI to change or cancel subscriptions. Chatty answers subscription questions from your policy.
Need ticket routing across several brands and large teams. Chatty works alongside Gorgias or Zendesk.

One stack order covers a month of Chatty's Pro plan

Supplement orders are smaller than a bike, but shoppers come back every month. One extra order a month covers the plan.

Every paid plan includes a set number of AI conversations. Extra ones cost $0.40 each, and you set a spending limit from $1 to $1,000 so the bill never runs past your budget.

See every plan

1 order

One $89 stack order covers a month of Chatty Pro at $68.99.

Based on order value, before your product and shipping costs.

Questions from supplement brand owners

Supplement brands use an AI sales agent to help shoppers pick the right product while they browse. Chatty answers ingredient and label questions from your pages, points to bundles and active discounts, and adds the product to the cart.

Chatty answers from your label, product pages and FAQs, so it repeats what your store says. You can send questions about medication, pregnancy or medical conditions straight to your team, with no AI answer first.

Yes, when the details are in your product data. Chatty reads product descriptions, variants, metafields and product FAQs, so questions about gelatin, dairy or vegan capsules get a direct answer.

Chatty answers dosage questions with the directions on your label and product page. Questions about combining a product with medication or a health condition go to your team.

Chatty answers subscription questions from your policy, such as how to skip or change a delivery. When a shopper needs a change made, Chatty hands the chat to your team.

Chatty marks every order placed within 7 days of a chat as Chatty Assisted. Orders with a product Chatty recommended are also marked Chatty Direct. Chatty Analytics adds up the revenue.

The best fit sells from your own product data and lets you decide which questions go to a person. Chatty is built only for Shopify, reads your catalog and discounts, and marks every order it helped with.