Sales-focused Specialist
Chatty: Built for Sales
Do one thing exceptionally well – turn conversations into sales. Every feature, metric, and optimization focuses on revenue generation.
Chatty vs Tidio
Focused vs Everything
Tidio tries to be good at everything – sales, support, marketing, you name it.
We built one thing exceptionally well: turning conversations into sales.
4.9/5
1,791 reviews
4.8/5
1,250 reviews
4.9/5
1,791 reviews
4.8/5
1,250 reviews
Join thousands stores switched to Chatty
The problem
The “everything app” problem
Tidio markets itself as the “all-in-one customer service solution” with live chat, chatbots, and email campaigns. Sounds great in theory.
But here’s the reality: when an app spreads across multiple functions, it can’t focus deeply on what drives revenue.
Two different approaches
Tidio spreads its focus across multiple areas. Chatty perfects one thing.
Hybrid Generalist
Tidio: Tries to do everything
One platform for live chat, chatbots, marketing automation, email campaigns, and customer support. Jack of all trades approach.
Feature-by-feature breakdown
| Feature | Chatty | Tidio |
|---|---|---|
AI Sales Intelligence AI that knows products and drives purchases | ✓Built-in | $39/month add-on (Lyro) |
Revenue tracking Track sales generated per conversation | ✓Full sales tracking | Available in Growth plan |
Live chat Real-time customer conversations | ✓Sales-optimized | Support-focused |
Free plan Cost to get started | ✓Forever free | ✗Limited, no AI |
Marketing automation Email campaigns, workflows | Sales-focused only | ✓Full marketing suite |
Multi-channel support Email, social media, chat integration | ✓Facebook, Instagram, WhatsApp, Email | ✓All major channels |
Product catalog integration AI knowledge of your products | ✓Automatic sync | Manual setup |
Free trial Trial period to test full features | ✓Forever free | ✗Trial only |
Mobile experience Minimum monthly cost | ✓Native mobile app feel | Responsive web only |
Pricing comparison
Chatty
Free to get started
Value-based pricing: Pay for results, not features
- AI sales assistant included
- Unlimited conversations
- Product catalog integration
- Revenue attribution
- Mobile app included
- 5-minute setup
Tidio Lyro AI: Add-On
$39 /month extra
$39/month extra on top of base plan
- 50 AI conversations (one-time)
- 100 Flows visitors reached
- Training content
- Send product recommendations
- Limited integrations
Real Cost Breakdown
What you need
Chatty
Tidio
Basic live chat
$0/month (free plan)
$0/month (free plan)
AI sales assistant
$0 (included)
$39/month (Lyro add-on)
Advanced features
$19/month (Pro plan)
$29/month (Starter)
Revenue tracking
$0 (included)
from $59/month (Growth)
Product intelligence
$0 (included)
Manual setup + time
Total monthly cost (from basic)
$19
$127
Annual savings with Chatty
$1,296/year
Need help choosing the right solution?
Talk to our team about your specific needs. We’ll help you figure out if Chatty is the right fit for your business.
What works for you
Both are excellent tools, but they’re doing good in different terms
Chatty works if you:
- Want every conversation to drive revenue
- Need AI that understands your products deeply
- Want to scale sales without scaling support costs
- Prefer one tool that excels at revenue generation
Tidio works if you:
- Have a dedicated support team handling all sales
- Don’t mind managing multiple disconnected tools
- Want complicated flows/automation
- Need simple live chat functionality
Switching From Tidio – FAQs
Yes. Many merchants test Chatty’s sales results while keeping Tidio for marketing automation. Most switch completely within 30 days when they see the revenue difference.
Lyro is a general support chatbot ($39/month add-on). Chatty’s AI is trained specifically for eCommerce sales – it knows your products, recommends purchases, and recovers abandoned carts. Plus it’s included free.
Jack-of-all-trades tools often master none. Ask yourself: do you need okay-ish performance across many features, or exceptional results in the one thing that drives revenue? Most merchants choose focused excellence.
Stop overpaying for Complexity.
Start converting with Simplicity.
Free forever plan includes AI.