Chatty
Chatty Live Chat

Live chat for Shopify,
where your team closes what the AI starts

Your team picks up from the Chatty AI sales agent with the AI summary, cart and past orders in view, and closes the sale in the same conversation.

Try Chatty free
  • Built for Shopify
  • 6,200+ stores have made sales with Chatty
  • Live chat on every plan, including Free

Stores that use Chatty

CandierNikkoAccurascaleALDOBadass Beard CareBevanoC2 PaintCasa EasterCelenxonCINOGallery FurnitureCJ IndustriesDecathlonEvoluderm
Glass House AUTeak WarehouseHappy Hair BrushIOAKULeMieuxMaster CanopyMontana WestNorwich CamerasPack AllPCWorxPhixQuorri CoWhlsomeUnbuiltRetro StageStonehenge Health
AI handover

When the Chatty AI sales agent hands a shopper to your team

The Chatty AI sales agent hands over when a shopper asks for a person, after two unsure replies, when a question repeats, when the shopper sounds frustrated, or on topics you choose. The shopper stays in the same conversation, and when the AI couldn't answer, your agent gets a summary.

Always on, so shoppers can always reach you.

In every conversation

What Chatty Live Chat puts in front of your team

The shopper, their Shopify data and your reply tools on one screen.

See the cart, orders and pages before you type

Every conversation sits next to the shopper's Shopify profile.

  • Cart activity as it happens: added, removed, order placed
  • Recent orders, with 17Track shipping status if you connect it
  • Pages they browsed and their past conversations

Every plan. The shopping cart view is on Basic, Pro and Plus.

Mobile app

Chatty Live Chat goes where your team goes

Answer shoppers from your phone, and get told when a conversation is waiting for you.

  • Native iOS and Android appThe same conversations, quick replies and files as on desktop.
  • Alerts you choosePush or email for chats assigned to you, unassigned ones, or no reply for 15 minutes.
  • Working hours and Away modeBy default, shoppers see Talk to a person only in your working hours.
Every day

Everything else Chatty Live Chat gives your team

The small tools that keep the list short and every reply on track.

  • Quick repliesSaved answers by category, one / away
  • Improve writing and Chat summaryNothing sends until you click Send
  • Review sourcesSee what each AI reply was built from
  • Tags and saved filtersUp to 20 tags in one filter
  • Custom attributesLike Order type: Preorder, searchable
  • ChecklistsFollow-up tasks on each conversation
  • TranscriptsEmail one, or export it as CSV or text
  • Auto-resolveQuiet conversations close on their own
  • PermissionsAdmins decide who can delete conversations
  • Human agent reportFirst response time for each teammateBasic and up
  • Smart spam protectionJunk is blocked before it reaches youPro and up
  • Several stores, one inboxUp to 10 more stores in one listPlus
  • Convert to ticketHand a conversation to Chatty HelpdeskBeta, early access
  • EmailInstagramMessengerWhatsAppEmail, Instagram, Messenger and WhatsApp messages land in the same inbox as your live chat.
Results

What stores sold with the AI sales agent and Chatty Live Chat

Assisted revenue counts the orders that followed a Chatty conversation.

Questions about Chatty Live Chat

Chatty counts AI conversations only: 50 a month on Free, 100 on Basic, 500 on Pro and 1,000 on Plus. A conversation counts only when the AI answers from your store content, so one your team handles by itself doesn't use your allowance. On paid plans, each extra AI conversation costs $0.40, up to a monthly spending limit you set. If you reach your spending limit, the AI pauses until the next billing cycle, and your team keeps replying in live chat.
Seats include the admin: 1 on Free, 5 on Basic, 10 on Pro and unlimited on Plus. Chatty can assign new conversations automatically, taking turns or giving each one to whoever has the fewest open, and it can skip anyone who is offline. Conversations the AI hands over follow the same rule.
Yes. Open any conversation the AI is handling, join it and reply yourself, then hand it back to the AI whenever you like. The AI also passes the conversation to your team when a shopper asks for a person, repeats a question, sounds frustrated or gets two unsure replies.
Yes. Chatty sends browser push alerts and emails for conversations assigned to you and for unassigned ones, and you pick which you want. It can also alert you when a conversation of yours has had no reply for 15 minutes.
Chatty Live Chat is built for conversations where the AI answers first and your team closes the sale. If your support team already works in Gorgias or Zendesk, keep it and connect it: every resolved conversation with a customer email is saved there as a ticket with the full transcript, while the Chatty AI sales agent keeps selling on your store.
You set working hours, breaks and holidays in Chatty, and you can let the AI answer only outside those hours. When a shopper asks for a person while you're away, the AI takes their email and question and tells them when to expect a reply, so your team can follow up.

Let the AI answer first and Chatty Live Chat close the rest

Preview how Chatty replies with your products, or install it free. Live chat is on every plan, and paid plans start with a 7-day trial.

Try Chatty free