Chatty vs Zipchat:
Product-Trained vs Page-Trained

Chatty meters its plans by product count — up to 20,000 SKUs, each trained with its own price, variants, and stock. Zipchat meters by training pages instead — a crawl of site content like FAQs and policies. A page count isn't a product count: more pages doesn't mean deeper product knowledge. For an AI that recommends and sells specific items, per-product training maps more directly to what a shopper actually asks about.

Yes, by name. Montana West's AI-driven conversations convert at an 11.9% chat-to-sales rate. Gadcet UK's AI assisted $110k+ in revenue across 13,000+ queries. Decathlon saw a 96% ROI increase after Chatty's AI was trained on their 10,000-product catalog overnight. Zipchat also publishes named case studies with conversion figures of its own — this isn't unique to Chatty, it's a reasonable thing to check for on either platform before you commit.

It's monthly. Chatty's Shopify App Store listing states the Free plan includes 50 AI conversations per month, renewing every month at no cost. A claim on Zipchat's own comparison page describes it as a one-time lifetime cap — that's not accurate as of Chatty's current live listing.

Yes, both are included starting on the Pro plan ($68.99/month). Chatty's Shopify listing lists “Proactive engagement” and “abandoned cart recovery” as Pro-tier features. A claim on Zipchat's site marks Chatty's outbound capability with an ✕ — that doesn't match Chatty's current feature set at Pro and above.

Yes — this isn't one-sided. Zipchat covers more stores per plan (up to 20 on Scale, vs. one store per Chatty subscription), leads with proactive outbound as a headline feature across every tier including its entry plan, its page-based training can cover a large content footprint useful if your store leans on FAQ, guide, and policy content, and it publishes named case studies with conversion rates of its own — some above 30%, in the same range as or higher than Chatty's.