Home & garden

AI sales agent for Shopify home and garden stores

Chatty brings your showroom to every product page. It knows every measurement, finish and lead time in your catalog, and guides every shopper from first look to big order.

Try Chatty free

Your store

We are online

Hi! Planning a patio? Tell me its size and how many you seat, and I'll find a set that fits.

10 x 12 ft, for 6 people.

Sent

The 7-piece dining set fits. The table is 72 x 38 in and needs about 10 x 7 ft with the chairs out. It's in stock.

Outdoor dining set, 7 pieces

72 x 38 in table, 6 chairs

$1,860.00Added ✓

Type your message

1Greeted on the outdoor collection2Recommended a set that fits3Added to cart: $1,860

What Chatty fixes

Where home and garden stores lose big orders, and how Chatty wins them back

Four problems cost furniture, outdoor and decor stores their largest sales. Here are the numbers behind each one, and what Chatty does about it.

Shoppers can't tell if it fits, so they wait or order the wrong size

A sofa that won't go through the door becomes a lost sale or a costly return. Fit and size is the topic home and garden shoppers ask Chatty about most.

60%
of UK shoppers have bought furniture online that turned out to be the wrong size.
Fixtuur, 1,500 buyers, 2025
49%
of US furniture shoppers say written dimensions matter most to judge fit.
Baymard Institute, 1,598 shoppers, 2026

How Chatty solves it

Chatty checks the size and sells the piece that fits

1Compares the shopper's room, patio or doorway with the dimensions in your product data
2Recommends the pieces that fit, and says why
3Adds the one they choose to the cart, right in the chat

Big orders take several visits, and most carts are left behind

A patio set or a dining table is rarely bought on the first visit. Shoppers come back in the evening, when your team is offline, and many never finish the order.

70%
of online shopping carts are abandoned, on average across 50 studies.
Baymard Institute, 2025
4x
more questions come before the order than about the order, at the median home and garden store on Chatty.
Chatty data, April to October 2026

How Chatty solves it

Chatty brings shoppers back to the cart and closes the order

1Greets returning shoppers with a product pick on the pages you choose
2Sends a cart reminder, with a code from your Shopify discounts if you want
3Answers the last question at any hour, then sends the checkout link

Unclear delivery stops the order at the last step

Freight cost and lead time decide whether a large piece is worth buying. Shipping and delivery time are among the top topics home and garden shoppers ask Chatty about.

40%
of US shoppers abandoned a checkout because extra costs such as shipping were too high.
Baymard Institute, 2025
20%
of US shoppers abandoned a checkout because delivery was too slow.
Baymard Institute, 2025

How Chatty solves it

Chatty gives the delivery cost and date before checkout, and offers what ships now

1Prices delivery from your Shopify shipping rates, carrier rates included
2Gives the backorder date in your words
3Offers the finish or size that is in stock and ships this week

Returns and damage claims eat the margin on large items

A large return pays freight twice, and shoppers expect you to cover it. Every wrong order that reaches the door costs more than the chat that would have prevented it.

23%
of UK shoppers have returned a large furniture item in the last two years.
Fixtuur, 1,500 buyers, 2025
69%
of UK furniture shoppers say online stores should pay the return costs.
Fixtuur, 1,500 buyers, 2025

How Chatty solves it

Chatty turns a return into the right order, and sends real problems to your team

1Answers return questions from your policy, at any hour
2Finds the size or part that fits, so a refund becomes an exchange
3Sends damaged deliveries to your team with the order details collected

Your store

We are online

The canopy I bought doesn't fit my gazebo. How do I send it back?

Sent

You can return it within 30 days if it's unused. What size and shape is your gazebo? I'll find the canopy that fits.

10x12, octagon, 8 posts.

Sent

This one is made for 10x12 ft octagonal gazebos with 8 posts. I can add it now and start your return.

Replacement canopy, 10x12 octagon

Fits 8-post gazebos

$189.00Added ✓

Type your message

Exchange instead of refund

Can you trust an AI with a $2,000 patio set?

Right on the details

92%

of product answers were right on price, stock and details when we compared 300 real Chatty answers with each store’s website in October 2026.

See how we checked

Every sale on the record

Every sale Chatty helps with is marked on the Shopify order

Chatty marks every order placed within 7 days of a chat as Chatty Assisted. Orders with a product Chatty recommended are also marked Chatty Direct. Chatty Analytics adds up the revenue. You can also filter your order list by the field once you turn the filter on in Shopify.

Home and garden stores that sell with Chatty

From patio sets to nursery gliders, these Shopify stores answer their shoppers with Chatty.

Phi Villa
Outdoor furniture and patio sets, US
Sunjoy
Gazebos and outdoor structures, US
Oilo Studio
Nursery bedding and gliders, US
Allsum Home
Bathroom vanities and home furniture, US

Is Chatty right for your home and garden store?

Chatty sells in chat, from your Shopify data. Here is where that fits, and where another tool fits better.

Chatty fits stores that

Sell large or considered pieces that shoppers ask about before they buy
Keep dimensions, materials and lead times in Shopify, or can add them
Get product questions at night and on weekends, when your team is offline
Want to see which Shopify orders came from a chat

Look elsewhere, or pair Chatty with another tool, if you

Need a 3D room planner or an AR view. Chatty answers in chat and does not draw rooms.
Close most sales by phone or in a showroom
Need ticket routing across several brands and large teams. Chatty works alongside Gorgias or Zendesk.
Quote most pieces by hand. Chatty can collect the details and pass the chat to your team.

One sofa order pays for months of Chatty

Home and garden orders are large, so the sum is short. Chatty needs to help with one extra order to pay for itself many times over.

Every paid plan includes a set number of AI conversations. Extra ones cost $0.40 each, and you set a spending limit from $1 to $1,000 so the bill never runs past your budget.

See every plan

11x

One $800 sofa order covers 11 months of Chatty Pro at $68.99 a month.

Questions from home and garden store owners

Furniture stores use an AI sales agent to help shoppers choose while they browse. Chatty recommends pieces that fit the shopper's space and suggests what goes with them. It adds them to the cart and reminds shoppers who leave a cart behind.

Yes. Chatty compares the door or room size the shopper gives with the dimensions in your product data, including product metafields. Then it recommends the piece that fits and adds it to the cart.

Yes. Chatty sends an abandoned cart reminder, and you can attach a code from your Shopify discounts. When the shopper replies, Chatty answers the last question and sends the checkout link.

Yes. With Shipping quotes on, Chatty prices delivery from your Shopify rates, including carrier rates, as an estimate until checkout. For backorders, it gives the date in the words you set in Inventory status.

Chatty marks every order placed within 7 days of a chat as Chatty Assisted. Orders with a product Chatty recommended are also marked Chatty Direct. Chatty Analytics adds up the revenue, and you can filter your order list by the field once you turn it on.

Chatty hands over when a shopper asks for a person, gets two weak answers in a row, or is upset. You can also send topics such as custom orders or damaged deliveries straight to your team.

The best fit sells from your own product data and shows the sales it made. Chatty is built only for Shopify. It reads your catalog, metafields, stock and shipping rates, and marks every order it helped with in Shopify.