Chatty
Chatty Analytics

See which Shopify orders came from a conversation

Chatty writes Chatty Assisted and Chatty Direct onto each order in Shopify admin, so you can filter orders without leaving Shopify.

Try Chatty free
  • Overview analytics on Free
  • Full Sales dashboard on paid plans
Overview tab, every plan

Is Chatty paying off? Three numbers in Chatty Analytics tell you

The Overview tab shows these three numbers on every plan, including Free.

Assisted revenue

$0.00

Orders that followed a Chatty conversation, or a view of your FAQs, within 7 days.

Example store, last 30 days

Chat-to-sales rate

0.00%

The share of your conversations that led to an order.

Share of store sales

0.0%

How much of your whole store’s sales came from Chatty conversations.

Revenue attribution

How Chatty Analytics counts an order

Chatty marks every order it assisted in Shopify. Here is what it writes, and when.

1 A shopper chats

2 Within 7 days

3 Marked in Shopify

Chatty Assisted
The customer chatted with Chatty, or viewed your FAQs, within 7 days before ordering.
Chatty Direct
The order contains a product Chatty showed or mentioned in that chat: the stricter number.

Chatty records the order total when the order is placed, so later returns stay in its figure.

In Shopify admin

Check Chatty Analytics numbers in Shopify admin

The same attribution sits next to the orders and reports your finance team already reads.

Reports

Reports in Chatty Analytics beyond the Overview tab

See what the AI sold and what your team sold, what shoppers ask about, and send the numbers where you work.

What the AI sold, and what your team sold

One switch splits every number between your AI and your people.

  • Both, AI or Staff: every card and table reloads
  • Funnel by phase: pre-purchase, purchase, post-purchase
  • How each conversation ended, with chats per agent

Basic, Pro and Plus. Topic orders, AOV, rate and trend, and agent response times: Pro and Plus.

Side by side

How Chatty Analytics compares with Tidio and Gorgias

Ask these questions of any tool, including us.

Chat attribution in Chatty, Tidio and Gorgias, from public documentation checked 24 October 2026
ItemChattyTidioGorgias
Attribution window7 days7 days3 days
What starts the windowA chat with Chatty, or a view of your FAQsA live chat, a ticket, or a sales flow that gave a couponCreating a ticket
Splits AI from peopleBoth, AI, StaffLyro, flows and agentsBy agent in the revenue report
Written onto the Shopify orderYes, as metafieldsNot describedNot described
PlansOverview on Free; Sales dashboard on Basic and upMost Analytics tabs need the Growth package; the AI support tab does notPro, Advanced and Enterprise

  • Chatty

    Attribution window
    7 days
    What starts the window
    A chat with Chatty, or a view of your FAQs
    Splits AI from people
    Both, AI, Staff
    Written onto the Shopify order
    Yes, as metafields
    Plans
    Overview on Free; Sales dashboard on Basic and up

  • Tidio

    Attribution window
    7 days
    What starts the window
    A live chat, a ticket, or a sales flow that gave a coupon
    Splits AI from people
    Lyro, flows and agents
    Written onto the Shopify order
    Not described
    Plans
    Most Analytics tabs need the Growth package; the AI support tab does not

  • Gorgias

    Attribution window
    3 days
    What starts the window
    Creating a ticket
    Splits AI from people
    By agent in the revenue report
    Written onto the Shopify order
    Not described
    Plans
    Pro, Advanced and Enterprise

Sources, checked 24 October 2026: Tidio, The Analytics section and Gorgias, Revenue statistics. “Not described” means their documentation does not say.

Results

What stores measured with Chatty Analytics

Revenue each store saw in Chatty Analytics, over the period shown.

Each figure belongs to one store and is not an average.

Plans

Chatty Analytics on each plan

Free shows assisted revenue on the Overview tab. Basic opens the full Sales dashboard. Pro and Plus add the detailed breakdowns and the export.

Chatty Analytics by plan, October 2026
ItemFreeBasicPro and Plus
Overview tab: assisted revenue, chat-to-sales rate, share of store salesYesYesYes
Sales banner, Both, AI, Staff, funnel by phase, SummarizeNoYesYes
Revenue from Chatty report in Shopify AnalyticsNoYesYes
Customer intents tabNoYesYes
Topic attributionNoTopic, volume, %Adds orders, AOV, rate, trend
CSAT surveyNoNoYes
CSV export (admins, up to 90 days)NoNoYes
Weekly email reports, Klaviyo, Shopify Flow triggerYesYesYes

  • Free

    Overview tab: assisted revenue, chat-to-sales rate, share of store sales
    Yes
    Sales banner, Both, AI, Staff, funnel by phase, Summarize
    No
    Revenue from Chatty report in Shopify Analytics
    No
    Customer intents tab
    No
    Topic attribution
    No
    CSAT survey
    No
    CSV export (admins, up to 90 days)
    No
    Weekly email reports, Klaviyo, Shopify Flow trigger
    Yes

  • Basic

    Overview tab: assisted revenue, chat-to-sales rate, share of store sales
    Yes
    Sales banner, Both, AI, Staff, funnel by phase, Summarize
    Yes
    Revenue from Chatty report in Shopify Analytics
    Yes
    Customer intents tab
    Yes
    Topic attribution
    Topic, volume, %
    CSAT survey
    No
    CSV export (admins, up to 90 days)
    No
    Weekly email reports, Klaviyo, Shopify Flow trigger
    Yes

  • Pro and Plus

    Overview tab: assisted revenue, chat-to-sales rate, share of store sales
    Yes
    Sales banner, Both, AI, Staff, funnel by phase, Summarize
    Yes
    Revenue from Chatty report in Shopify Analytics
    Yes
    Customer intents tab
    Yes
    Topic attribution
    Adds orders, AOV, rate, trend
    CSAT survey
    Yes
    CSV export (admins, up to 90 days)
    Yes
    Weekly email reports, Klaviyo, Shopify Flow trigger
    Yes

Chatty Analytics FAQ

Chatty marks an order Chatty Assisted when the shopper talked to Chatty, or opened your FAQs, in the 7 days before buying. It also marks it Chatty Direct when the order contains a product Chatty showed or mentioned in that conversation. Both fields are written onto the order in your Shopify admin.
Some, yes. Chatty Assisted counts every order placed within 7 days of a conversation or FAQ view, and a few of those shoppers would have bought anyway. Chatty Direct is the stricter number, because the shopper bought a product Chatty put in front of them, so lead with Direct when you report revenue.
Right in Shopify admin. Pin Chatty Assisted and Chatty Direct on the order page, or filter your order list by them, and each matched order shows its Chatty Conversation ID. Inside Chatty, the Overview tab shows assisted revenue on every plan, and the Sales tab breaks it down from Basic up.
Chatty records the order total when the order is placed, while Shopify takes returns off later. Orders placed before Chatty had permission to update your orders carry no Chatty fields, so Shopify leaves them out. Set the same dates on both sides before you compare.
Divide your Chatty Direct revenue for a month by your Chatty bill for the same month: the plan price plus any extra AI conversations at $0.40 each. That gives you the revenue for every $1 you spend. On Basic and up, check the revenue side with the Revenue from Chatty report in Shopify Analytics.

See Chatty Analytics on your own store

Install Chatty free and the Overview tab shows assisted revenue from day one.

Try Chatty free