Starting January 2026, Chatty is moving to chatty.net. Here's what you need to know about this transition.

Key Takeaways
  • Chatty is moving to chatty.net starting January 2026, full stop.
    The new domain is shorter and cleaner, designed to match the platform's mission of driving eCommerce sales through chat.
  • Your account migrates automatically — zero action required on your part.
    All conversations, data, automations, integrations, and team member access transfer seamlessly without any manual export or migration.
  • Old domain links and bookmarks will still work after the switch.
    Visiting the old address will automatically redirect users to chatty.net, so nothing breaks even if you forget to update saved links.
  • The domain changes, but your login credentials stay exactly the same.
    Existing email and password combinations remain valid, and no team member needs to create new credentials for the new domain.
  • This rebrand signals bigger product innovations coming throughout 2026.
    Chatty frames the domain move as the foundation for a smarter AI assistant, faster customer responses, and new features ahead.

Why we're making this change

While helping thousands of eCommerce stores turn conversations into real sales, we realized something: our domain should be as simple and direct as our product.

chatty.net is shorter, cleaner, and easier to remember. It reflects who we are – a platform focused on what matters most: helping you sell more through chat.

No fluff. No complexity. Just a domain that matches our mission.

What's changing (and what isn't)

Your new chatty address

Starting January 2026, you'll access Chatty and all related services at these new addresses:

  1. Main website: chatty.net
  2. Web app: app.chatty.net
  3. Help center: help.chatty.net

What stays the same

Everything else remains identical. Your experience with Chatty doesn't change. You'll still have:

  • The same AI assistant that knows your products
  • All your customer conversations and data
  • Your team members and their access
  • Every automation and integration you've set up
  • Your FAQs, channels, and customizations
  • The same mobile app (no update needed)
  • Identical features and functionality

Your data is safe and secure

We understand that domain changes can raise questions about data security. Here's what we guarantee:

All accounts transfer automatically. You don't need to export, migrate, or manually move anything. Your account moves seamlessly to the new domain.

Your data remains secure and accessible. We use the same enterprise-level security protocols. Your customer information, conversation history, and business data stay protected throughout this transition.

Existing logins continue to work. Your current email and password remain valid. Team member accounts stay active. No need to create new credentials.

Old domain redirects to new one. If you accidentally visit the old address, you'll automatically redirect to chatty.net. Your bookmarks might be outdated, but they'll still work.

What's next

We're not just changing our domain – we're preparing for what comes next.

This move to chatty.net is part of our commitment to making Chatty the most powerful AI chat platform for eCommerce. Expect more improvements, features, and innovations in 2026.

Your AI assistant will get smarter. Your customers will get faster answers. Your sales will grow.

And now, finding us will be easier than ever: chatty.net

Questions? We're here to help

This transition is designed to be seamless, but we understand you might have questions.

Contact our support team anytime:

  • Through live chat in Chatty dashboard
  • Via email at our support address
  • Using the help center at help.chatty.net

Our team monitors all channels and responds quickly to any concerns about this domain change.

FAQ

The old domain automatically redirects to chatty.net. Your bookmarks might be outdated, but they'll still take you to the right place. However, we recommend updating bookmarks for faster access.

No. Every conversation, message, and customer interaction is preserved. Your complete chat history remains accessible at the new domain.

No. Your Shopify store connection remains active. The chatbox continues working on your storefront without any reconfiguration.

No. Your existing account automatically transfers to the new domain. You'll use the same email and password you currently use.