---
title: "Omnichannel"
url: "https://chatty.net/omnichannel/"
kind: "page"
description: "Customers choose their channels. Be everywhere they are – without being everywhere yourself. See Omnichannel in action."
---

# Omnichannel

Customers choose their channels

Be everywhere they are – without being everywhere yourself

[See Omnichannel in action](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=inbox_)

![Chatty omnichannel inbox managing conversations from email, Messenger, Instagram, and WhatsApp in one place](https://cdn.chatty.net/wp-content/uploads/2025/12/Omnichannel-banner-1.webp)

## How Chatty omnichannel works

Form their channels

### Your customers choose how they reach you

Let customers connect through their preferred channels – whether that's live chat on your website, email, Facebook Messenger, or Instagram.

![Form their channels](https://cdn.chatty.net/wp-content/uploads/2025/12/Form-their-channels.webp)

To your inbox

### You manage everything in one place

No more jumping between platform and missing messages. All customer conversations flow into your unified inbox.

![To your inbox](https://cdn.chatty.net/wp-content/uploads/2025/12/To-your-inbox.webp)

## No platform switching. No missed messages. Just seamless communication.

![No platform switching. No missed messages. Just seamless communication. banner](https://cdn.chatty.net/wp-content/uploads/2025/12/No-platform-switching.-No-missed-messages.-Just-seamless-communication.webp)

Email

## Meet customers in their email inbox

Receive and respond to customer emails directly in Chatty.
Connect your business email to ensure no questions slip through the cracks.

![Meet customers in their email inbox](https://cdn.chatty.net/wp-content/uploads/2025/12/Meet-customers-in-their-email-inbox.webp)

### Email forwarding

From small teams to large enterprises, our platform grows with your business.

### Continue as email

Allow customers keep conversations from live chat going by email.

### Custom signatures

Give each agent a personalized sign-off with their name, role, and contact info.

Social

## Respond to Messenger & Instagram messages directly

Receive and respond to Facebook Messenger & Instagram directly in Chatty.
Connect your social pages to ensure no questions slip through the cracks.

![Respond to Messenger & Instagram messages directly](https://cdn.chatty.net/wp-content/uploads/2025/12/Respond-to-Messenger-Instagram-messages-directly.webp)

### Seamless experience

Customers never know you're responding from Chatty.

### Page management

Connect multiple Facebook & Instagram pages to one Chatty account.

### Customer context

See customers' Facebook profile information in conversation.

Stats

63% of customer

prefer businesses that offer support on their favorite channels

89%

in customer engagement when offering multiple contact methods

3.5%

customer satisfaction scores for businesses with omnichannel support