--- title: "Live chat for Shopify, where your team closes what the AI starts" url: "https://chatty.net/live-chat/" kind: "page" description: "Live chat for Shopify where your team takes over from the AI, with an AI summary, the shopper's cart, orders and browsed pages. On every plan, including Free." --- # Live chat for Shopify, where your team closes what the AI starts Chatty Live Chat Your team picks up from the Chatty AI sales agent with the AI summary, cart and past orders in view, and closes the sale in the same conversation. [Try Chatty free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=hero&utm_campaign=chatty_website&utm_term=live-chat) - Built for Shopify - 6,200+ stores have made sales with Chatty - Live chat on every plan, including Free AI handover ## When the Chatty AI sales agent hands a shopper to your team The Chatty AI sales agent hands over when a shopper asks for a person, after two unsure replies, when a question repeats, when the shopper sounds frustrated, or on topics you choose. The shopper stays in the same conversation, and when the AI couldn't answer, your agent gets a summary. In every conversation ## What Chatty Live Chat puts in front of your team The shopper, their Shopify data and your reply tools on one screen. **Cart and orders** ### See the cart, orders and pages before you type Every conversation sits next to the shopper's Shopify profile. - Cart activity as it happens: added, removed, order placed - Recent orders, with 17Track shipping status if you connect it - Pages they browsed and their past conversations Every plan. The shopping cart view is on Basic, Pro and Plus. **Products and discounts** ### Send a product or a Shopify discount in one reply Type ! for products, % for discounts, ? for FAQs and / for quick replies. - Products, variants or collections arrive as cards - Discounts you already run in Shopify, with a Shop now button - Shopper gone? Send the reply to their email instead Every plan. Products and discounts can't be sent on WhatsApp. **Assign and follow up** ### Share the work without losing the thread Chatty Live Chat routes each conversation and keeps your team in step. - Auto-assign by turns or to whoever has the fewest open - Private notes with @mentions, never shown to the shopper - Reminders that reopen a conversation when it's due Every plan. Seats include you: Free 1, Basic 5, Pro 10, Plus unlimited. **Translation** ### Reply in the shopper's language Chatty detects the shopper's language and translates new messages as they arrive. - Read every message in your own language - Preview your reply in theirs before you send - Switch to any language your store has published Basic 50, Pro 300 and Plus 700 translated conversations a month. Mobile app ## Chatty Live Chat goes where your team goes Answer shoppers from your phone, and get told when a conversation is waiting for you. - Native iOS and Android app The same conversations, quick replies and files as on desktop. - Alerts you choose Push or email for chats assigned to you, unassigned ones, or no reply for 15 minutes. - Working hours and Away mode By default, shoppers see Talk to a person only in your working hours. Every day ## Everything else Chatty Live Chat gives your team The small tools that keep the list short and every reply on track. - Quick replies Saved answers by category, one / away - Improve writing and Chat summary Nothing sends until you click Send - Review sources See what each AI reply was built from - Tags and saved filters Up to 20 tags in one filter - Custom attributes Like Order type: Preorder, searchable - Checklists Follow-up tasks on each conversation - Transcripts Email one, or export it as CSV or text - Auto-resolve Quiet conversations close on their own - Permissions Admins decide who can delete conversations - Human agent report First response time for each teammate Basic and up - Smart spam protection Junk is blocked before it reaches you Pro and up - Several stores, one inbox Up to 10 more stores in one list Plus - Convert to ticket Hand a conversation to Chatty Helpdesk Beta, early access - Email Instagram Messenger WhatsApp Email, Instagram, Messenger and WhatsApp messages land in the same inbox as your live chat. Results ## What stores sold with the AI sales agent and Chatty Live Chat Assisted revenue counts the orders that followed a Chatty conversation. - ![barabas x chatty cover](https://cdn.chatty.net/wp-content/uploads/2026/04/barabas-cover.webp) [$300K](https://chatty.net/case-study/md/baraba/) assisted revenue over 12 months BARABAS® Read the story - ![Chatty Stonehenge Health case study](https://cdn.chatty.net/wp-content/uploads/2025/12/Chatty-Stonehenge-Health.png) [$75K](https://chatty.net/case-study/md/stonehenge-health/) assisted revenue in 7 months Stonehenge Health Read the story - ![Yoeleo bike](https://cdn.chatty.net/wp-content/uploads/2025/08/Yoeleo-R12-Road-Bike-Frame-1024x642-1.jpg) [$30K](https://chatty.net/case-study/md/yoeleo-bike/) assisted revenue in 30 days Yoeleo Bike Read the story ## Questions about Chatty Live Chat **Do my team's conversations count toward my plan?** Chatty counts AI conversations only: 50 a month on Free, 100 on Basic, 500 on Pro and 1,000 on Plus. A conversation counts only when the AI answers from your store content, so one your team handles by itself doesn't use your allowance. On paid plans, each extra AI conversation costs $0.40, up to a monthly spending limit you set. If you reach your spending limit, the AI pauses until the next billing cycle, and your team keeps replying in live chat. **How many team members can I add, and who gets each conversation?** Seats include the admin: 1 on Free, 5 on Basic, 10 on Pro and unlimited on Plus. Chatty can assign new conversations automatically, taking turns or giving each one to whoever has the fewest open, and it can skip anyone who is offline. Conversations the AI hands over follow the same rule. **Can my team take over a conversation from the AI?** Yes. Open any conversation the AI is handling, join it and reply yourself, then hand it back to the AI whenever you like. The AI also passes the conversation to your team when a shopper asks for a person, repeats a question, sounds frustrated or gets two unsure replies. **Will I know when a shopper is waiting?** Yes. Chatty sends browser push alerts and emails for conversations assigned to you and for unassigned ones, and you pick which you want. It can also alert you when a conversation of yours has had no reply for 15 minutes. **Should I use Chatty Live Chat or a helpdesk like Gorgias or Zendesk?** Chatty Live Chat is built for conversations where the AI answers first and your team closes the sale. If your support team already works in Gorgias or Zendesk, keep it and connect it: every resolved conversation with a customer email is saved there as a ticket with the full transcript, while the Chatty AI sales agent keeps selling on your store. **What happens when my team is offline?** You set working hours, breaks and holidays in Chatty, and you can let the AI answer only outside those hours. When a shopper asks for a person while you're away, the AI takes their email and question and tells them when to expect a reply, so your team can follow up. ## Let the AI answer first and Chatty Live Chat close the rest Preview how Chatty replies with your products, or install it free. Live chat is on every plan, and paid plans start with a 7-day trial. [Try Chatty free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=cta&utm_campaign=chatty_website&utm_term=live-chat) ## Related - [Chatty AI Sales Agent](https://chatty.net/md/ai-sales-agent/): recommends products, answers from your Shopify data, adds to the Shopify cart and hands conversations to your team. - [Chatty Analytics](https://chatty.net/md/analytics/): which Shopify orders came from a conversation, split between the AI and your team. - [Chatty Integrations](https://chatty.net/integrations/md/): what Chatty reads from Shopify and writes back, and the apps it connects to. - [How we check AI accuracy](https://chatty.net/ai-accuracy/): 300 real Chatty answers compared with each store's website, October 2026. - [Chatty pricing](https://chatty.net/md/pricing/): plans, included AI conversations and the price of an extra one.