---
title: "Inbox"
url: "https://chatty.net/inbox/"
kind: "page"
description: "Chatty helps you listen, respond, and sell – all in one Inbox. See Inbox in action."
---

# Inbox

Your customers are talking

Chatty helps you listen, respond, and sell – all in one Inbox

[See Inbox in action](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=inbox_)

![Chatty Inbox dashboard](https://cdn.chatty.net/wp-content/uploads/2025/09/Inbox-banner.png)

![Manage Conversations panel](https://cdn.chatty.net/wp-content/uploads/2025/09/Manage-Conversations.png)

![Channel integrations](https://cdn.chatty.net/wp-content/uploads/2025/09/channel.png)

All channels

## All channels, one Inbox

No more switching between platforms or missing important customer interactions

![All channels in one Inbox](https://cdn.chatty.net/wp-content/uploads/2026/04/All-channels.webp)

Team member

## Keep your whole team on the same page

Keep your team aligned and ensure customers are handled by the right one at the right time

![Team member collaboration](https://cdn.chatty.net/wp-content/uploads/2026/04/Team-member.webp)

Customer insights

## Get the full customer picture while you chat

Understand who you're talking to and provide personalized support that drives sales

![Customer insights panel](https://cdn.chatty.net/wp-content/uploads/2026/04/Customer-insights.webp)

Most efficient collaboration tool

## Sell more without switching to another app

Chatty with built-in tools that help you work on customer support smarter, not harder

### Abandoned cart recovery

See and reference abandoned carts to help complete sales

### Purchase history

View a customer's complete shopping history while chatting

### Discount code

Create and share personalized discount codes in real-time

### Browsing behavior

See which products a customer viewed before contacting you

### Product sharing

Insert products from your catalog directly into conversations

### Order tracking

Check order status and provide updates without switching screens

Productivity boosters

## Work smarter with time-saving tools

![Keyboard shortcuts](https://cdn.chatty.net/wp-content/uploads/2025/09/Keyboard-shortcuts.svg)

### Keyboard shortcuts

Use shortcuts for common actions, like inserting a quick reply, to answer customers faster

![Quick replies](https://cdn.chatty.net/wp-content/uploads/2025/09/Quick-replies.svg)

### Quick replies

Create pre-written messages to make replying to customers fast and efficient

![Internal notes](https://cdn.chatty.net/wp-content/uploads/2025/09/fluent_note-pin-20-regular.svg)

### Internal notes

Add private notes visible only to your team, not customers

![Smart assignment](https://cdn.chatty.net/wp-content/uploads/2025/09/fluent_person-chat-16-regular.svg)

### Smart assignment

Automatically assign conversations to the right team member