--- title: "Helpdesk for Shopify stores, on every Chatty plan" url: "https://chatty.net/helpdesk/" kind: "page" description: "Chatty Helpdesk turns customer email and chats into tickets with priority, assignee and status. Included on every Chatty plan, including Free." --- # Helpdesk for Shopify stores, on every Chatty plan Helpdesk Chatty Helpdesk is a ticket helpdesk for Shopify stores, built into the same Chatty app as the AI sales agent and live chat. It is included on every Chatty plan, including Free. Customer emails and Inbox chats become tickets with a priority, an assignee and a status your team works through. [Install Chatty free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=helpdesk_) [Read the Helpdesk guide](https://help.chatty.net/helpdesk/) How it works ## What Chatty Helpdesk does Helpdesk opens from the left navigation in Chatty and works the same on every plan. ### Customer email becomes a ticket Turn on Helpdesk ticket mode for a connected email address in Settings > Channels > Email. Email that arrives at that address afterwards opens as a Helpdesk ticket instead of an Inbox conversation. You choose it per address, so a support inbox can run as tickets while another address stays in Inbox. [Turn incoming email into tickets](https://help.chatty.net/helpdesk/email/) ### Tickets with a priority and an owner Every ticket has a subject, the customer's email, a channel (Email or Manual), a priority of Low, Medium, High or Critical, and an assignee, or Unassigned until someone picks it up. Click New ticket to log a request by hand. [Find or create a ticket](https://help.chatty.net/helpdesk/tickets/) ### Views and statuses for the whole queue Filter the queue by All, Assigned to me or Unassigned, then by status: Open, Pending, Snoozed, Resolved, Spam or Trash. Resolved is the closed list, so finished tickets leave the open queue. [Ticket views and statuses](https://help.chatty.net/helpdesk/tickets/) ### Reply, close or snooze in one step Reply from the ticket and choose how it ends: Send keeps it open, Send and close resolves it, Send and snooze parks it. Leave an internal note your team can see and the customer cannot, or forward the ticket to another address. [Reply, add a note or forward](https://help.chatty.net/helpdesk/reply/) ### Turn a live chat into a ticket When a chat needs follow-up, open the menu on the conversation header in Inbox and click Convert to ticket. Set the priority, add an internal note for context, and the conversation moves to Helpdesk. Replies on the ticket still reach the customer. Available in the desktop app. [Convert a conversation](https://help.chatty.net/helpdesk/from-inbox/) ### AI agent feedback in the same place The Chatty AI agent page has a View AI Feedback in Helpdesk button, and Inbox has Open in Helpdesk. Your team moves between the AI agent, live chat and tickets without leaving the app. [Helpdesk introduction](https://help.chatty.net/helpdesk/) At a glance ## What's included and what's not yet Chatty Helpdesk covers the core ticket workflow for a Shopify store. It does not yet include SLA policies, macros, automation rules, helpdesk reports or tickets from social and messaging channels. _Chatty Helpdesk capabilities, October 2026_ | Capability | Chatty Helpdesk | Details | | --- | --- | --- | | Plans | Included | Every plan, including Free. No separate Helpdesk fee. | | Email tickets | Included | Helpdesk ticket mode, turned on per email address | | Manual tickets | Included | New ticket with subject, customer email and first message | | Priority | Included | Low, Medium, High, Critical | | Assignee and views | Included | All, Assigned to me, Unassigned | | Statuses | Included | Open, Pending, Snoozed, Resolved, Spam, Trash | | Replies | Included | Send, Send and close, Send and snooze | | Internal notes and forwarding | Included | Notes stay hidden from the customer | | Chat to ticket | Included | Convert to ticket from Inbox, desktop app | | SLA policies | Not yet | | | Macros | Not yet | | | Automation rules | Not yet | | | Helpdesk reports | Not yet | | | Automatic tickets from WhatsApp, Instagram or Messenger | Not yet | Messages from these channels arrive as Inbox conversations | ## Chatty Helpdesk FAQ **Does Chatty have a helpdesk?** Yes. Chatty Helpdesk is built into the Chatty app for Shopify, in the same app as the AI sales agent and live chat. Open it from Helpdesk in the left navigation. Each ticket has a subject, the customer’s email, a priority from Low to Critical, a status and an assignee. **Is Chatty Helpdesk free?** Yes. Helpdesk is available on every Chatty plan, including Free, and is not billed separately. Chatty plans differ by how many AI conversations they include, not by access to Helpdesk. **Can customer emails become tickets in Chatty?** Yes. Go to Settings > Channels > Email, open the email address and turn on Helpdesk ticket mode. Email that arrives at that address afterwards becomes a Helpdesk ticket instead of an Inbox conversation. The setting is per address, and email already in Inbox stays a conversation. **Can I turn a live chat conversation into a ticket?** Yes, on desktop. Open the conversation in Inbox, open the menu on the conversation header and click Convert to ticket. Pick a priority, add an internal note if your team needs context, and click Convert. Replies then happen in Helpdesk and still reach the customer. **How is Chatty Helpdesk different from Gorgias or Zendesk?** Gorgias and Zendesk are standalone helpdesks built for support teams that run on macros, rules, SLAs and detailed reporting. Chatty Helpdesk covers the core ticket workflow (email tickets, priority, assignee, statuses, internal notes, forwarding and chat-to-ticket) inside the same app as the Chatty AI sales agent and live chat, at no extra cost. It fits Shopify stores that want tickets without adding a second support tool. **Does Chatty Helpdesk work on mobile?** Partly. Convert to ticket is only on the desktop conversation header, so turning a chat into a ticket is not available in the Chatty phone app. The Helpdesk guides describe the desktop workflow.