---
title: "Chatty vs Tidio. Focused vs Everything"
url: "https://chatty.net/compare/chatty-vs-tidio/"
kind: "page"
description: "Tidio's $32.50/mo Lyro AI add-on vs Chatty's free, sales-trained AI for Shopify. Compare features, pricing, and conversion rates — see why focused beats jack-of-all-trades."
---

# Chatty vs Tidio. Focused vs Everything

Tidio tries to be good at everything – sales, support, marketing, you name it.
We built one thing exceptionally well: turning conversations into sales.

[Need help switching?](https://cal.com/drake-q-fonihl/chatty-consultant)

![Chatty vs Tidio comparison](https://cdn.chatty.net/wp-content/uploads/2025/09/chatty-compare-Tidio.png)

![Chatty](https://cdn.chatty.net/wp-content/uploads/2025/08/Chatty-favicon-512x512-1.svg)

4.9/5

1,880 reviews

4.8/5

1,357 reviews

![Chatty vs Tidio](https://cdn.chatty.net/wp-content/uploads/2025/09/Tidio-logo.svg)

The problem

## The “everything app” problem

Tidio markets itself as the “all-in-one customer service solution” with live chat, chatbots, and email campaigns. Sounds great in theory.

But here’s the reality: when an app spreads across multiple functions, it can’t focus deeply on what drives revenue.

## Two different approaches

Tidio spreads its focus across multiple areas. Chatty perfects one thing.

Sales-focused Specialist

### Chatty: Built for Sales

Do one thing exceptionally well – turn conversations into sales. Every feature, metric, and optimization focuses on revenue generation.

Hybrid Generalist

### Tidio: Tries to do everything

One platform for live chat, chatbots, marketing automation, email campaigns, and customer support. Jack of all trades approach.

## Feature-by-feature breakdown

| Feature | Chatty | Tidio |
| --- | --- | --- |
| AI Sales Intelligence AI that knows products and drives purchases | ✓ Built-in | $32.50/month add-on (Lyro) |
| Revenue tracking Track sales generated per conversation | ✓ Full sales tracking | Available in Growth plan |
| Live chat Real-time customer conversations | ✓ Sales-optimized | Support-focused |
| Free plan Cost to get started | ✓ Forever free | ✗ Limited, no AI |
| Marketing automation Email campaigns, workflows | Sales-focused only | ✓ Full marketing suite |
| Multi-channel support Email, social media, chat integration | ✓ Facebook, Instagram, WhatsApp, Email | ✓ All major channels |
| Product catalog integration AI knowledge of your products | ✓ Automatic sync | Manual setup |
| Free trial Trial period to test full features | ✓ Forever free | ✗ Trial only |
| Mobile experience Minimum monthly cost | ✓ Native mobile app feel | Responsive web only |

## Pricing comparison

Chatty

Free to get started

Value-based pricing: Pay for results, not features

- AI sales assistant included
- Unlimited conversations
- Product catalog integration
- Revenue attribution
- Mobile app included
- 5-minute setup

Tidio Lyro AI: Add-On

$32.50 /month extra

$32.50/month extra on top of base plan

- 50 AI conversations (one-time)
- 100 Flows visitors reached
- Training content
- Send product recommendations
- Limited integrations

## Real Cost Breakdown

| What you need | Chatty | Tidio |
| --- | --- | --- |
| Basic live chat | $0/month (free plan) | $0/month (free plan) |
| AI sales assistant | $0 (included) | $32.50/month (Lyro add-on) |
| Advanced features | $19/month (Pro plan) | $24.17/month (Starter) |
| Revenue tracking | $0 (included) | from $49.17/month (Growth) |
| Product intelligence | $0 (included) | Manual setup + time |
| Total monthly cost (from basic) | $19 | $105.84 |
| Annual savings with Chatty | $1,042/year |  |

## What works for you

Both are excellent tools, but they’re doing good in different terms

Chatty works if you:

- Want every conversation to drive revenue
- Need AI that understands your products deeply
- Want to scale sales without scaling support costs
- Prefer one tool that excels at revenue generation

Tidio works if you:

- Have a dedicated support team handling all sales
- Don’t mind managing multiple disconnected tools
- Want complicated flows/automation
- Need simple live chat functionality

## Switching From Tidio – FAQs

**Can I run both Tidio and Chatty together during transition?**

Yes. Many merchants test Chatty’s sales results while keeping Tidio for marketing automation. Most switch completely within 30 days when they see the revenue difference.

**How does Chatty’s AI compare to Lyro?**

Lyro is a general support chatbot ($32.50/month add-on). Chatty’s AI is trained specifically for eCommerce sales – it knows your products, recommends purchases, and recovers abandoned carts. Plus it’s included free.

**What about Tidio’s “all-in-one” advantage?**

Jack-of-all-trades tools often master none. Ask yourself: do you need okay-ish performance across many features, or exceptional results in the one thing that drives revenue? Most merchants choose focused excellence.