--- title: "Chatty vs Shopify Inbox" url: "https://chatty.net/compare/chatty-vs-shopify-inbox/" kind: "page" description: "Shopify Inbox added an AI agent in June 2026 — but Chatty publishes 80–99% resolution rates, fires nine proactive triggers, and lets staff take over live chats in real time. Both are free; see what still separates them." --- # Chatty vs Shopify Inbox Both are free. Both now run an AI agent. Only Chatty proves it sells — with published resolution rates, nine proactive triggers, and real-time human handoff. [Need help switching?](https://cal.com/drake-q-fonihl/chatty-consultant) ![Chatty vs Shopify Inbox comparison](https://cdn.chatty.net/wp-content/uploads/2025/12/Chatty-vs-Shopify-Inbox.png) ![Chatty](https://cdn.chatty.net/wp-content/uploads/2025/08/Chatty-favicon-512x512-1.svg) 4.9/5 1,869 reviews 4.5/5 5,791 reviews ![Chatty vs Shopify Inbox](https://cdn.chatty.net/wp-content/uploads/2025/12/shopify-inbox-logo.png) ## Both run an AI agent now Shopify Inbox added a capable AI in June 2026. The gap now is everything around it — proof, proactive outreach, and handoff. Proven AI Sales ### Chatty: Built to prove it sells Published resolution rates of 80.71%–99.9% and 9%–11.9% chat-to-sale, each tied to a named store and real revenue — plus nine proactive triggers and real-time handoff. Free Native AI ### Shopify Inbox: Free, native AI A capable AI agent bundled free with every store — strong on answers, but with no proactive outreach, no published resolution rate, and no real-time human takeover. ## Feature-by-feature breakdown | Feature | Chatty | Shopify Inbox | | --- | --- | --- | | Published resolution rate Verifiable proof the AI resolves conversations | ✓ 80.71%–99.9%, by named store | ✗ None published | | AI agent Autonomous AI that answers buyers | ✓ Yes, product-trained | ✓ Yes, since June 2026 | | Product catalog sync AI knowledge of your products | ✓ Auto-sync (daily) | ✓ Auto-syncs products | | Reliable policy answers, default settings Shipping & returns without extra setup | ✓ Auto catalog + in-app custom Q&A | ✗ Needs a separate Knowledge Base app | | Proactive triggers Reaches out first — cart recovery, welcome, browse-abandon | ✓ Nine documented templates | ✗ None | | Real-time human handoff Staff can jump into a live AI chat | ✓ 3 modes + live takeover + AI backup | ✗ Post-hoc only, no live takeover | | Add-to-cart inside the chat AI adds products to cart during the conversation | ✓ Yes, documented | ✓ Yes, confirmed in testing | | Custom knowledge upload Feed the AI your own documents | ✓ JSON, TXT, PDF, CSV up to 2MB | ✗ Not available | | Free plan Cost to get started | ✓ Free tier, renews monthly | ✓ Free on every plan | ## Pricing comparison Chatty Free then $19.99–$199/mo Starts free with 50 AI conversations/mo. Proactive triggers and cart recovery unlock at Pro. - Free: 50 AI conversations/mo, 200 products trained, renews monthly - Basic $19.99: 100 conversations/mo, 500 products, Standard AI - Pro $68.99: 500 conversations/mo, 8,000 products, proactive + cart recovery - Plus $199: 1,000 conversations/mo, unlimited products + team seats - Published resolution rates: 80.71%–99.9% by store Shopify Inbox Free on every plan Free, included with every Shopify plan. No paid tier — and no proactive or handoff upgrade path. - AI agent included since June 2026 - Auto-syncs your product catalog - No proactive triggers or cart recovery - No real-time human handoff - Policy answers need a separate Knowledge Base app - No published resolution rate ## The real cost of a chat that only reacts ### Free doesn’t mean nothing’s slipping away Shopify Inbox’s AI answers well — but only after a shopper starts the chat. It never starts one itself. Every abandoned cart goes without a nudge. Every policy question stalls until you bolt on a separate Knowledge Base app. The cost isn’t the subscription. It’s the revenue a reactive-only tool leaves on the table. Chatty Product Strategist ![Three Shopify Inbox gaps: no proactive triggers means missed cart recoveries, no real-time handoff means shoppers wait, no published resolution rate to check](https://cdn.chatty.net/wp-content/uploads/2026/07/shopify-inbox-three-gaps.webp) ## Which tool fits your store? Both run an AI agent now; they differ on proof, proactive outreach, and handoff. Choose Chatty if you want to: (Select all that fit yours) - Want published proof — resolution rates and revenue tied to named stores - Need proactive triggers like cart recovery, not just replies to questions asked - Want staff to jump into a live AI chat in real time, with context - Want policy-accurate answers in one app, no separate Knowledge Base to configure - Scale conversations into revenue without hiring more support staff Choose Shopify Inbox if you want to: (Select all that fit yours) - You want a capable AI agent bundled free with Shopify, nothing more - Shoppers mostly need reactive answers on the storefront widget - Your chat volume is low and you don’t run chat as a sales channel - You’re fine configuring a separate Knowledge Base app for policy answers - You don’t need proactive outreach or real-time handoff today [Chatty is built to sell, not just reply. Get your AI free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=compare_shopify_inbox_&utm_content=which_tool) ## Chatty vs Shopify Inbox – FAQ **Doesn’t Shopify Inbox have its own AI now?** Yes. Shopify shipped an AI agent inside Inbox on June 17, 2026, and it’s genuinely capable: it auto-syncs your catalog and can even add products to cart mid-chat. The gap now isn’t whether Shopify has AI — it’s what surrounds it. Chatty publishes resolution rates by named store, fires nine proactive triggers, and lets staff take over a live chat in real time. Shopify Inbox offers none of those today. **Does Chatty publish real results, or just claims?** Named, checkable results. Chatty’s case studies show resolution rates from 80.71% to 99.9% and chat-to-sale conversion from 9% to 11.9%, each tied to a specific store and dollar figure — for example, Stonehenge Health’s $75,000 in chat-attributed revenue over 7 months. Shopify Inbox’s new agent has no published resolution rate a merchant can check. **Can a human take over a live AI conversation on each tool?** On Chatty, yes, in real time — staff can step into a live chat the moment a reply looks wrong, with an AI-written summary of what the shopper needs, and AI backup keeps answering while a person is pulled in. On Shopify Inbox, a conversation only moves to an Unassigned folder after the AI decides to step back, and you’re notified only if Inbox notifications are switched on. There’s no documented way to interrupt it mid-chat. **Does Shopify Inbox do proactive outreach like cart recovery?** No. Even after its June 2026 AI update, Shopify Inbox sends only a static greeting and an away-message — nothing that reacts to cart status or browsing behavior. Chatty ships nine proactive triggers, including abandoned-cart recovery and a cart booster, that fire on shopper behavior without waiting for the shopper to open the chat first. **Is Shopify Inbox’s “zero setup” AI really plug-and-play?** Not for policy questions. Merchants testing it on default settings found it couldn’t answer shipping questions already written in the store’s own policy page; the fix other merchants pointed to is a separate Knowledge Base app with structured Q&A. Chatty keeps custom Q&A, instructions, and file uploads inside the same app, so there’s no second tool to install before going live.