--- title: "Chatty vs MooseDesk. Which one fits your store" url: "https://chatty.net/compare/chatty-vs-moosedesk/" kind: "page" description: "Chatty vs MooseDesk, checked October 28, 2026. MooseDesk gives unlimited AI replies with tickets and FAQ pages. Chatty bills per AI conversation and marks the orders it helps sell in Shopify." --- # Chatty vs MooseDesk. Which one fits your store Choose MooseDesk if you want unlimited AI replies on every plan, plus tickets and FAQ pages for support. Choose Chatty if most chats come before the order and you want to see the sales they bring. Chatty is the AI sales agent for Shopify stores. MooseDesk is an AI helpdesk for Shopify stores, with live chat, tickets and FAQ pages. Last updated October 28, 2026. Prices checked that day on moosedesk.com/pricing and chatty.net/pricing. [Need help switching?](https://cal.com/team/chatty-ai/chatty-consultation) ![Chatty vs MooseDesk comparison](https://cdn.chatty.net/wp-content/uploads/2026/06/chatty-vs-moosedesk.webp) ![Chatty](https://cdn.chatty.net/wp-content/uploads/2025/08/Chatty-favicon-512x512-1.svg) 4.9/5 1,901 reviews 5.0/5 490 reviews ![Chatty vs MooseDesk](https://cdn.chatty.net/wp-content/uploads/2026/06/moosedesk-icon.png) The real difference ## Before the order or after it Both apps learn your products, recommend items, track orders and hand chats to your team. The difference is which part of the store each one is built around. MooseDesk is built around support after the sale. Every plan has unlimited AI replies. Paid plans add email channels and premium FAQ templates, and tickets start on Growth. Chatty is built around the sale itself. It adds products to the shopper's cart, sends cart reminders on Pro and Plus, and marks every order it assisted in Shopify. From July to December 2025, Chatty brought Montana West $41,115 in assisted revenue, and 11.86% of its 4,240 conversations ended in an order. Chatty is the app we build, so weigh this section with that in mind. ## Same category, different focus Both answer shoppers with AI on Shopify stores. MooseDesk is shaped like a helpdesk, Chatty like a sales agent. ### Chatty: built around the sale AI chatbot and live chat are two standout features of Chatty. The AI chatbot answers from your own Shopify data, and with live chat your team takes over from the AI and closes the sale. ### MooseDesk: built around support Unlimited AI replies and FAQ pages on every plan, with tickets from the Growth plan. ## Feature-by-feature breakdown | Feature | Chatty | MooseDesk | | --- | --- | --- | | AI billing How AI usage is counted | AI conversations per plan (50 to 1,000 a month), $0.40 per extra one | ✓ Unlimited AI replies on every plan | | Free plan Cost to get started | ✓ 50 AI conversations a month, 200 products, unlimited human chats | ✓ Unlimited AI replies, 100 products, 1 team member | | Products the AI learns Catalog size per plan | ✓ 200 on Free, 1,500 on Basic, 8,000 on Pro, 20,000 on Plus | ✓ 100 on Free, 500 on Starter, 5,000 on Growth, 20,000 on Business | | Product recommendations Suggest products inside the chat | ✓ Every plan; custom rules on Pro and Plus | ✓ Yes | | Add to cart in chat AI changes the shopper's cart | ✓ AI adds and removes cart items | Not listed on its pricing page or App Store listing | | Proactive messages and cart reminders Reach shoppers before they leave | ✓ Proactive messages on every plan; cart reminders on Pro and Plus | Not in the MooseDesk app; the developer's free WhatsApp app sends cart reminders | | Order tracking Answer where-is-my-order questions | ✓ Every plan; live carrier updates on Pro and Plus ($0.05 per tracking number) | ✓ Self-service order tracking in chat | | Ticketing Structured ticket management | Chatty Helpdesk is in early access | ✓ From Growth, 300 to 2,000 tickets a month | | FAQ pages Self-service answers on your store | ✓ FAQ page and FAQ block | ✓ FAQ page builder with templates, product FAQs on product pages | | Channels Where conversations come from | ✓ Web chat; Instagram, Messenger, WhatsApp and email connect to one inbox | ✓ Live chat, Instagram, Messenger and email in one inbox | | Sales tracking See the orders chat helped make | ✓ Marks every assisted order in Shopify | Support analytics on every plan | | Team members People who can answer chats | 1 on Free, 5 on Basic, 10 on Pro, unlimited on Plus | 1 on Free, 3 on Starter, 10 on Growth, unlimited on Business | | Free trial on paid plans Try before you pay | ✓ 7-day trial | ✓ 7-day trial | ## Pricing comparison Chatty Free then $19.99 to $199/mo Your plan includes AI conversations, each extra one costs $0.40, and you set the monthly limit. Human chats are unlimited. Checked October 28, 2026 on chatty.net/pricing. - Free: 50 AI conversations a month, 200 products, 1 team member - Basic $19.99: 100 AI conversations, 1,500 products, 5 team members - Pro $68.99: 500 AI conversations, 8,000 products, cart reminders - Plus $199: 1,000 AI conversations, 20,000 products, unlimited team members - $0.40 per extra AI conversation on paid plans, up to a monthly limit you set MooseDesk Free then $19 to $249/mo Unlimited AI replies. Plans grow by products, team members and tickets. Checked October 28, 2026 on moosedesk.com/pricing. - Free: unlimited AI replies, 100 products, 1 team member - Starter $19: 500 products, 3 team members, 1 email channel - Growth $49: 5,000 products, 10 team members, 300 tickets a month - Business $249: 20,000 products, unlimited team members, 2,000 tickets a month - 7-day trial on paid plans ## Which one fits your store? Pick by where your chats happen: before the order or after it. Choose Chatty if you want to: (Select all that fit yours) - Most chats are product questions before the order - Want the AI to add products to the shopper's cart - Want cart reminders while shoppers are still on your store - Want every assisted order marked in Shopify - Have more than 100 products and want to start free Choose MooseDesk if you want to: (Select all that fit yours) - Want unlimited AI replies at a flat monthly price - Run support on tickets with set monthly volumes - Want FAQ pages and product FAQs built in - Most chats are about orders already placed - Have under 100 products and one person answering [Chats come before the order? Try Chatty free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=compare_moosedesk_) ## Chatty vs MooseDesk FAQ **Which should I choose, Chatty or MooseDesk?** Choose MooseDesk if you want unlimited AI replies, tickets and FAQ pages for after-sale support. Choose Chatty if most chats come before the order. Its AI adds products to the cart and marks the orders it helped make. **How is pricing different?** MooseDesk gives unlimited AI replies on every plan and charges by products, team members and tickets. Chatty counts AI conversations, from 50 to 1,000 a month, and each extra one costs $0.40 up to a limit you set. Prices checked October 28, 2026. **Where does MooseDesk do better than Chatty?** MooseDesk never limits AI replies, even on Free, so a busy small store pays less for AI volume. It also has ticket management with set monthly volumes and a FAQ page builder. Chatty Helpdesk is in early access: request it and we turn it on for your store. **Does MooseDesk do cart recovery?** Not in the MooseDesk app. Its developer, Vegahub, offers a separate free app, Moose WhatsApp Chat Button, that sends WhatsApp reminders for abandoned carts. Chatty sends cart reminders on your store on Pro and Plus, while the shopper is still browsing. **When is Chatty not a fit?** Chatty is not a fit if your team runs on tickets, SLA timers and workload reports. It bills per AI conversation rather than a flat price, and it does not message shoppers on WhatsApp after they leave your store.