--- title: "Chatty vs Gorgias. Sales vs Support" url: "https://chatty.net/compare/chatty-vs-gorgias/" kind: "page" description: "Free AI sales agent vs Gorgias' $0.99/ticket helpdesk. Side-by-side pricing, AI features, and revenue tracking — see why Shopify merchants switch and pocket $3,500+ annually." --- # Chatty vs Gorgias. Sales vs Support Gorgias built the support ticket system. Chatty built the ultimate sales assistant [Need help switching?](https://cal.com/drake-q-fonihl/chatty-consultant) ![Chatty vs Gorgias comparison](https://cdn.chatty.net/wp-content/uploads/2025/09/chatty-gorgias.png) ![Chatty](https://cdn.chatty.net/wp-content/uploads/2025/08/Chatty-favicon-512x512-1.svg) 4.9/5 1,880 reviews 4.3/5 704 reviews ![Chatty vs Gorgias](https://cdn.chatty.net/wp-content/uploads/2025/09/Gorgias.svg) ## Two different missions Both are excellent tools, but they're built for opposite goals. ### Chatty: Built for Sales Turn every conversation into a sales opportunity ### Gorgias: Built for Support Turn every conversation into a sales opportunity ## Feature-by-feature breakdown | Feature | Chatty | Gorgias | | --- | --- | --- | | Primary focus What the platform optimizes for | Revenue generation | Ticket resolution | | Setup time Time to get fully operational | 5 minutes | Need support | | AI sales assistant AI that recommends products and drives purchases | ✓ Built-in | Paid upgrade required | | Revenue tracking Track sales generated by conversions | ✓ Full tracking | Basic revenue data | | Team collaboration Multiple agents working together | ✓ Unlimited | ✓ Unlimited | | Ticketing & helpdesk Structured ticket management | ✓ Email tickets with priority, assignee and status, every plan | ✓ Full helpdesk with macros, rules and order actions | | Multi-channel support Email, social media, chat integration | ✓ Facebook, Instagram, WhatsApp, Email | ✓ All major channels | | Product catalog integration AI knowledge of your products | ✓ Automatic sync | Manual setup | | Free plan Cost to get started | ✓ Forever free | ✗ Trial only | | Starting price Optimized for mobile commerce | $0 | From $10/month (additional charges on tickets and automations) | | Mobile experience Minimum monthly cost | ✓ Mobile-first design | Desktop-optimized | ## Pricing comparison Chatty Free to get started Value-based pricing: Pay for results, not features - AI sales assistant included - Unlimited conversations - Product catalog integration - Revenue attribution - Mobile app included - 5-minute setup Gorgias $10 minium per month Feature-based pricing: Pay for platform access and features - 50 tickets/month ($0.40/overage ticket cost) - No built-in AI Agent automation $1.00/per resolved conversation - Help center with unlimited articles - Omnichannel - Integrations ## Why merchants are choosing Chatty ### The switch that saved $3,500 annually With Gorgias, we kept getting hit with surprise charges – extra fees for AI, tickets & advanced features. I spent more time managing costs than customers. Chatty gives me everything for one price. $99/month. Period. Product manager • ![The switch that saved $3,500 annually](https://cdn.chatty.net/wp-content/uploads/2025/09/The-switch-that-saved-3500-annually.png) ## Which tool is for which business? Both are excellent tools, but they’re doing good in different terms Choose Chatty if you want to: (Select all that fit yours) - Increase sales through chat - Recover abandoned shopping carts automatically - Get intelligent product recommendations - Start with zero upfront cost - Set up and start selling in 5 minutes - Focus on revenue growth over support efficiency - Have AI handle support 24/7 - Optimize mobile commerce experience Choose Gorgias if you want to: (Select all that fit yours) - Manage large support team workflows - Handle complex customer service processes - Integrate with extensive third-party tools - Centralize support tickets from all channels - Access enterprise-grade reporting - Scale sophisticated helpdesk operations - Customize advanced automation rules - Professional onboarding and training [Chatty is made for your eCommerce. Get your AI assistant free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=compare_gorgias_) ## Switching from Gorgias – FAQ **Can I use both Gorgias and Chatty together?** Yes, you can run both side by side, with Chatty on the storefront for AI sales conversations and Gorgias handling support tickets. Chatty now also includes Helpdesk on every plan, including Free: incoming email can become tickets with a priority, an assignee and a status, so a smaller store can keep chat and tickets in one app. Gorgias still goes deeper on macros, rules, Shopify order actions, and voice and SMS, which larger support teams rely on. **How much can I save switching from Gorgias to Chatty?** Based on average usage, merchants save around $3,500+ per year. Chatty starts free; paid plans run from $19.99 to $199 a month with no per-ticket fees, and AI conversations beyond a plan's allowance are $0.40 each. Gorgias starts at $10/month but quickly scales with ticket volume and add-ons. **Is the switch worth losing Gorgias’s advanced features?** It depends on which features your team uses every day. Chatty covers AI sales conversations, live chat and an email Helpdesk with ticket priority, assignee and status on every plan. Gorgias goes deeper on macros, automation rules, order actions, voice and SMS. If your team relies on those daily, Gorgias still fits better. If you mainly need AI on chat plus a simple ticket queue for email, Chatty covers it in one app.