--- title: "See which Shopify orders came from a conversation" url: "https://chatty.net/analytics/" kind: "page" description: "See which Shopify orders came from a conversation, what the AI sold next to your team, and check it in Shopify admin. Free shows assisted revenue." --- # See which Shopify orders came from a conversation Chatty Analytics Chatty writes Chatty Assisted and Chatty Direct onto each order in Shopify admin, so you can filter orders without leaving Shopify. [Try Chatty free](https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=web_button&utm_campaign=analytics_) - Overview analytics on Free - Full Sales dashboard on paid plans Overview tab, every plan ## Is Chatty paying off? Three numbers in Chatty Analytics tell you The Overview tab shows these three numbers on every plan, including Free. Assisted revenue $0.00 Orders that followed a Chatty conversation, or a view of your FAQs, within 7 days. Example store, last 30 days Chat-to-sales rate 0.00% The share of your conversations that led to an order. Share of store sales 0.0% How much of your whole store’s sales came from Chatty conversations. Revenue attribution ## How Chatty Analytics counts an order Chatty marks every order it assisted in Shopify. Here is what it writes, and when. - Chatty Assisted: The customer chatted with Chatty, or viewed your FAQs, within 7 days before ordering. - Chatty Direct: The order contains a product Chatty showed or mentioned in that chat: the stricter number. Chatty records the order total when the order is placed, so later returns stay in its figure. In Shopify admin ## Check Chatty Analytics numbers in Shopify admin The same attribution sits next to the orders and reports your finance team already reads. - 1Pin the fieldsIn Settings > Metafields and metaobjects > Orders, pin Chatty Assisted and Chatty Direct. - 2See them on each orderBoth fields show on the order page, and you can filter Orders by Chatty Assisted. - 3Keep a Revenue from Chatty reportBasic, Pro and PlusClick Open in Shopify on the Sales tab, then save the report in Shopify Analytics. Reports ## Reports in Chatty Analytics beyond the Overview tab See what the AI sold and what your team sold, what shoppers ask about, and send the numbers where you work. - Sales tab - Customer intents - Export ### What the AI sold, and what your team sold One switch splits every number between your AI and your people. - Both, AI or Staff: every card and table reloads - Funnel by phase: pre-purchase, purchase, post-purchase - How each conversation ended, with chats per agent ### What shoppers ask, tagged for you Chatty tags every customer message by intent and shows how the AI and your team handle it. - Each message tagged, from browsing to after purchase - Unresolved questions from the last 30 days, answered in place - A weekly email with six numbers every Sunday ### Take the numbers to your own tools Chatty does not run cohort analysis or multi-touch attribution, so everything it measures can leave Chatty. - CSV export: up to 90 days, one row per day - Klaviyo: contacts become profiles, with five chat events - Shopify Flow: an email left in chat starts a workflow Basic, Pro and Plus. Topic orders, AOV, rate and trend, and agent response times: Pro and Plus. Customer intents: paid plans. AI agent and Human agent tabs: Basic, Pro and Plus. Weekly email: every plan. Resolution rate counts closed conversations, not whether a reply was right. CSV export: Pro and Plus, admins only. Klaviyo and Shopify Flow: every plan, including Free. Side by side ## How Chatty Analytics compares with Tidio and Gorgias Ask these questions of any tool, including us. _Chat attribution in Chatty, Tidio and Gorgias, from public documentation checked 24 October 2026_ | Item | Chatty | Tidio | Gorgias | | --- | --- | --- | --- | | Attribution window | 7 days | 7 days | 3 days | | What starts the window | A chat with Chatty, or a view of your FAQs | A live chat, a ticket, or a sales flow that gave a coupon | Creating a ticket | | Splits AI from people | Both, AI, Staff | Lyro, flows and agents | By agent in the revenue report | | Written onto the Shopify order | Yes, as metafields | Not described | Not described | | Plans | Overview on Free; Sales dashboard on Basic and up | Most Analytics tabs need the Growth package; the AI support tab does not | Pro, Advanced and Enterprise | Sources, checked 24 October 2026: [Tidio, The Analytics section](https://help.tidio.com/hc/en-us/articles/5445427745052-The-Analytics-section) and [Gorgias, Revenue statistics](https://docs.gorgias.com/en-US/revenue-statistics-81744). “Not described” means their documentation does not say. Results ## What stores measured with Chatty Analytics Revenue each store saw in Chatty Analytics, over the period shown. - ![barabas x chatty cover](https://cdn.chatty.net/wp-content/uploads/2026/04/barabas-cover.webp) [$300K](https://chatty.net/case-study/md/baraba/) assisted revenue over 12 months BARABAS® 1,000+ orders Read the story - ![just-nutritive](https://cdn.chatty.net/wp-content/uploads/2026/04/just-nutritive.png) [$150K](https://chatty.net/case-study/md/just-nutritive/) assisted revenue in 2 months Just Nutritive 2,900 orders Read the story - ![Chatty Stonehenge Health case study](https://cdn.chatty.net/wp-content/uploads/2025/12/Chatty-Stonehenge-Health.png) [$75K](https://chatty.net/case-study/md/stonehenge-health/) assisted revenue over 7 months Stonehenge Health 11.36% chat-to-sales rate from 5,141 conversations Read the story - ![Yoeleo bike](https://cdn.chatty.net/wp-content/uploads/2025/08/Yoeleo-R12-Road-Bike-Frame-1024x642-1.jpg) [$30K](https://chatty.net/case-study/md/yoeleo-bike/) assisted revenue in 30 days Yoeleo Bike 90% handled by AI Read the story Each figure belongs to one store and is not an average. Plans ## Chatty Analytics on each plan Free shows assisted revenue on the Overview tab. Basic opens the full Sales dashboard. Pro and Plus add the detailed breakdowns and the export. _Chatty Analytics by plan, October 2026_ | Item | Free | Basic | Pro and Plus | | --- | --- | --- | --- | | Overview tab: assisted revenue, chat-to-sales rate, share of store sales | Yes | Yes | Yes | | Sales banner, Both, AI, Staff, funnel by phase, Summarize | No | Yes | Yes | | Revenue from Chatty report in Shopify Analytics | No | Yes | Yes | | Customer intents tab | No | Yes | Yes | | Topic attribution | No | Topic, volume, % | Adds orders, AOV, rate, trend | | CSAT survey | No | No | Yes | | CSV export (admins, up to 90 days) | No | No | Yes | | Weekly email reports, Klaviyo, Shopify Flow trigger | Yes | Yes | Yes | ## Chatty Analytics FAQ **How does Chatty know an order came from a conversation?** Chatty marks an order Chatty Assisted when the shopper talked to Chatty, or opened your FAQs, in the 7 days before buying. It also marks it Chatty Direct when the order contains a product Chatty showed or mentioned in that conversation. Both fields are written onto the order in your Shopify admin. **Does Chatty count sales that would have happened anyway?** Some, yes. Chatty Assisted counts every order placed within 7 days of a conversation or FAQ view, and a few of those shoppers would have bought anyway. Chatty Direct is the stricter number, because the shopper bought a product Chatty put in front of them, so lead with Direct when you report revenue. **Where can I see which orders came from Chatty?** Right in Shopify admin. Pin Chatty Assisted and Chatty Direct on the order page, or filter your order list by them, and each matched order shows its Chatty Conversation ID. Inside Chatty, the Overview tab shows assisted revenue on every plan, and the Sales tab breaks it down from Basic up. **Why doesn't Chatty's revenue match Shopify's?** Chatty records the order total when the order is placed, while Shopify takes returns off later. Orders placed before Chatty had permission to update your orders carry no Chatty fields, so Shopify leaves them out. Set the same dates on both sides before you compare. **How do I tell if Chatty pays for itself?** Divide your Chatty Direct revenue for a month by your Chatty bill for the same month: the plan price plus any extra AI conversations at $0.40 each. That gives you the revenue for every $1 you spend. On Basic and up, check the revenue side with the Revenue from Chatty report in Shopify Analytics. ## See Chatty Analytics on your own store Install Chatty free and the Overview tab shows assisted revenue from day one. 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