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Chatty vs Shopify Inbox

Shopify Inbox is free.

Chatty makes you money (and pays for itself)

Need help switching?
Chatty vs Shopify Inbox
Chatty AI
4.9/5
1,763 reviews
shopify inbox logo
4.6/5
5,289 reviews
Join thousands stores switched to Chatty

Two different missions

Both are excellent tools, but they’re built for opposite goals.

Chatty: Built for Sales

Turn every conversation into a sales opportunity
shopify inbox

Shopify Inbox: Free for all

Good enough to answer questions. Not built to grow sales.

Feature-by-feature breakdown

Feature
Chatty
Shopify Inbox
Primary focus
What the platform optimizes for

Sales & revenue

Basic support

Setup time
Time to get fully operational
5 minutes

5 minutes

AI sales assistant
AI that recommends products and drives purchases
✓ Built-in

✗ None

Revenue tracking
Track sales generated by conversions
✓ Full tracking

✗ None

Team collaboration
Multiple agents working together
✓ Unlimited

✗ None

Multi-channel support
Email, social media, chat integration
✓ Facebook, Instagram, WhatsApp, Email

Facebook & Instagram DMs only

Product catalog integration
AI knowledge of your products
✓ Automatic sync

✗ None

Free plan
Cost to get started
✓ Forever free

✓ Forever free

Starting price
Optimized for mobile commerce
$0

$0

Mobile experience
Minimum monthly cost
✓ Mobile-first design

iOS/Android app

Pricing comparison

Chatty
Free to get started

Free to get started
AI sales assistant included

What’s in Free
  • AI sales assistant included
  • Unlimited conversations
  • Product catalog integration
  • Revenue attribution
  • Mobile app included
  • 5-minute setup
Shopify Inbox
Free

Free, included with all Shopify plans

What’s in $10
  • Basic suggested replies
  • Facebook + Instagram DMs only
  • No analytics or revenue tracking
  • No proactive engagement
  • No team features
  • No upgrade path

The real cost of “Free” Shopify Inbox

Chatty vs Shopify Inbox details

Free doesn’t mean it’s not costing you

Every unanswered question, every passive browser, every cart abandoned without a nudge.

Shopify Inbox can’t act on any of them.

The cost isn’t your subscription. It’s the revenue you’re leaving on the table.

Chatty Product Strategist

Need help choosing the right solution?

Talk to our team about your specific needs. We’ll help you figure out if Chatty is the right fit for your business.

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Which tool is for which business?

Both are excellent tools, but they’re doing good in different terms
Choose Chatty if you want to:
(Select all that fit yours)
  • Turn conversations into revenue, not just replies
  • Proactively engage browsers before they bounce
  • Let AI recommend the right products automatically
  • Scale without hiring more support staff
Choose Shopify Inbox if you want to:
(Select all that fit yours)
  • You’re just getting started and need basic chat
  • Your total traffic and conversations is very low (< 10 chats/week)
  • You have a very simple product catalog with a few products
  • You want zero setup and zero cost

Switching from Shopify Inbox – FAQ

Is Chatty really free? What’s the catch?

Chatty has a forever-free plan that includes the AI assistant, product catalog sync, and unlimited conversations. Paid plans unlock advanced analytics and automations. Most merchants start free and upgrade only when revenue justifies it.

What am I giving up if I switch?

Shopify Inbox is native to Shopify Admin, simple workflow. But Chatty’s dashboard is just as simple, and the tradeoff is gaining AI, proactive engagement, and revenue tracking you don’t have today.

Ready to turn support into sales?

Start with our free plan and see how sales-focused AI compares to support-focused tools.
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