--- title: "How VARON sold $159,939 in oxygen concentrators with Chatty AI Sales Agent" slug: "varon" url: "https://chatty.net/case-study/varon/" kind: "case-study" description: "VARON sells portable and home oxygen concentrators to shoppers across the US. Chatty, the AI sales agent for Shopify, tells each shopper which machine fits the way they will use it. In under five months it helped sell 440 orders worth $159,939." published_at: "2026-10-30T10:00:00+07:00" industries: ["Health & Beauty"] key_features: ["AI sales agent", "Automation"] website: "varoninc.com" feature_image: "https://chatty.net/media/case-studies/varon-vp8-lite.webp" --- # How VARON sold $159,939 in oxygen concentrators with Chatty AI Sales Agent VARON sells portable and home oxygen concentrators to shoppers across the US. Chatty, the AI sales agent for Shopify, tells each shopper which machine fits the way they will use it. In under five months it helped sell 440 orders worth $159,939. | Metric | Value | | --- | --- | | Assisted revenue | $159,939 | | Orders with Chatty | 440 | | Median minutes from chat to order | 16 | ## Who they are - **Website:** varoninc.com - **Industry:** Health & Beauty - **Team:** Oxygen concentrator brand shipping from US warehouses - **Results period:** 5 Jun 2026 to 25 Oct 2026 - **Chatty products used:** AI Sales Agent, Proactive chat, Help center, Order tracking VARON sells oxygen concentrators for home and travel from US warehouses, with delivery in 3 to 6 business days. Models run from $279 for a home unit to $1,300 for a portable pulse flow machine, each with its own batteries, settings and accessories. ![A hand holds the VARON VP-8 Lite portable oxygen concentrator in a living room, about 7 inches wide](https://chatty.net/media/case-studies/varon-vp8-lite.webp) ## The challenge: shoppers can't tell which machine fits their day VARON loses buyers when they can't tell which oxygen concentrator fits the way they will use it. The store sells home and portable models in pulse flow and continuous flow, at list prices up to $1,300. A shopper spending that much wants to be sure before paying. These are real questions from VARON's chat: - "can it be used over night run by AC power?" - "how long is the battery life?" - "what comes with the unit?" - "How heavy is it?" That information sits on different product pages, in spec tables and help articles. Battery life alone changes with the model, the battery size and the setting. A shopper who can't find the answer in a minute has two choices: email and wait for a reply, or leave. A shopper who waits a day for an answer can easily buy somewhere else. ## How Chatty AI Sales Agent matches each shopper to the right machine Chatty is the AI sales agent for Shopify stores. It recommends the right product from the store's own Shopify data, adds it to the cart and sends the checkout link, so the shopper buys instead of leaving. On VARON's store, Chatty greets shoppers on every page and recommends the machine that fits before they leave the product page. ### What shoppers see on the VARON store VARON has three Chatty features switched on, all in the same chat window: - **A welcome message on every page.** A "Hi 👋 How can we help you?" bubble opens above the "Chat with us" button. - **Help articles and order tracking.** The chat opens on VARON's own help center, with articles like "What is the difference between pulse flow and continuous flow oxygen delivery?" and a Track tab for orders. - **The AI sales agent.** It introduces itself as "VARON AI agent" and shows the product the shopper is viewing, with a cart button. The welcome message starts many of these sales. 191 of the 440 orders, 43%, came from chats linked to it. ![Animation on the VARON VP-8 Lite product page: a welcome bubble asks How can we help you, the shopper opens the chat, the VARON AI agent shows the VP-8 Lite at $1,099, and one tap on the cart button adds it to the cart](https://chatty.net/media/case-studies/varon-store.gif) ### How Chatty matches the shopper to a machine When a shopper asks whether a machine will work for them, Chatty takes three steps: - **It names the model that fits.** Chatty tells the shopper whether the exact model fits the way they will use it, and links the product page. - **It gives the details that decide the sale.** Battery hours for each battery size, what comes in the box, shipping time, and the list price with VARON's automatic discount. - **It points to what goes with the machine.** Chatty suggests bundles like the VP-2 All-Day Power Bundle with extra batteries, and sends a checkout link once the shopper adds spare filters. Because Chatty reads VARON's own pages, it says so when a figure is missing instead of guessing. That matters on a store where shoppers check every spec. For example, a shopper on the VP-8 Lite page asked twice whether it could run all night on AC power. Chatty said yes, it runs overnight on the AC adapter that comes in the box, and gave the $1,099 list price. The order came in 6 minutes later. ![Animation of a real VARON chat: a shopper asks if the VP-8 Lite can run overnight on AC power, Chatty says yes with the AC adapter in the box, shows the VP-8 Lite card and the $1,099 price, and the order is placed 6 minutes later](https://chatty.net/media/case-studies/varon-quote.gif) ## The results: 440 orders and $159,939 from the chat VARON got 440 orders worth $159,939 from Chatty between June 5 and October 25, 2026, with an average order of about $364. Chat sales passed $40,000 in July, the first full month, and stayed above $33,000 in every full month since. ![Assisted revenue by month for VARON, June 5 to October 25, 2026: $14,225 in June from install day, $41,912 in July, $33,924 in August, $40,132 in September and $29,747 in October to the 25th, $159,939 in total](https://chatty.net/media/case-studies/varon-revenue-by-month.webp) Chatty started recording which product it named in each chat on August 1, 2026. Across the 284 orders since then, these numbers show how the orders happened: - **16 minutes** was the median time between Chatty naming a product and the order. - **38% of orders** (109 of 284) came the same day as the chat. - **34% of orders** (97 of 284) came within an hour. - **48% of orders** (135 of 284) included the exact product Chatty named in the chat. Chatty marks these orders Chatty Direct in Shopify. ## Why Chatty fits stores that sell equipment by model Chatty fits any store where shoppers must pick one model from many before they pay. E-bikes, espresso machines and home fitness machines all sell like VARON. The shopper knows how they will use the product, but not which model matches. Here is how Chatty handles the problems these stores share: | The problem | What Chatty does | | --- | --- | | A spec table can't answer "will it work for me?" | Recommends the exact model that fits the shopper's use | | Battery life changes by model and setting | Gives the hours for the battery the shopper is looking at | | Shoppers forget filters, batteries and bags | Points to the bundle or parts that go with the machine | | An email reply takes a day | Recommends the model on the page, with a median of 16 minutes to order | | Shoppers ask late at night | Recommends products at any hour from the store's own Shopify data | If you sell equipment in several models, count how many chats end with "which one should I get?". Chatty can recommend the right model to those shoppers on the product page, so they order while they are still deciding. ## Questions about this story ### How much did Chatty sell for VARON? $159,939 in assisted revenue across 440 orders from June 5 to October 25, 2026, with an average order of about $364. Chat sales passed $40,000 in July, the first full month, and again in September. ### How does Chatty count assisted revenue? Chatty counts an order as assisted when the shopper chatted with Chatty in the 7 days before buying. Chatty marks every order it assisted in Shopify, so you can check the return yourself. The figures here are chat revenue only, not the store's total sales. ### What do VARON shoppers ask Chatty before they buy? Mostly whether a machine fits the way they will use it, like running all night on wall power. Others ask about battery hours, weight or what comes in the box. Chatty answers from VARON's own Shopify data, recommends the model and gives the price.