---
title: "Discover our blogs"
url: "https://chatty.net/blog/"
kind: "page"
description: "Practical tips for merchants who want their chat to sell, not just support. Real case studies, revenue strategies, and honest insights about what actually works."
page: 1
total_pages: 40
---

# Discover our blogs

Practical tips for merchants who want their chat to sell, not just support. Real case studies, revenue strategies, and honest insights about what actually works.

## Featured

- [10,000 monthly chats, Zero revenue: The trillion-dollar mistake](https://chatty.net/blog/md/10000-monthly-chats-zero-revenue-the-trillion-dollar-mistake/): Why most store chats end without a sale, why chatbots built to cut tickets miss the buying intent in every chat, and why support metrics alone can't show what that costs.

## All posts

- [Ticket escalation in 2026: How to handle complex issues](https://chatty.net/blog/md/ticket-escalation/): Ticket escalation moves a ticket to someone with more expertise or authority. Learn when to escalate, the two types, a four-step handoff, and the metrics to track.
- [How to manage customer support tickets in Shopify, step by step](https://chatty.net/blog/md/manage-customer-support-tickets-shopify/): Shopify has no built-in ticketing. Learn what Shopify Inbox can and cannot do, then set up email tickets, priority, assignees, views and chat-to-ticket in six steps.
- [Helpdesk vs live chat: when a chat should become a ticket](https://chatty.net/blog/md/helpdesk-vs-live-chat/): Live chat answers shoppers in seconds. A helpdesk tracks requests that take days. Learn the difference, where a shared inbox fits, and when a Shopify chat should become a ticket.
- [Free helpdesk for Shopify: where each free plan runs out (2026)](https://chatty.net/blog/md/free-helpdesk-for-shopify/): Which helpdesk apps for Shopify are really free? We checked 12 apps on 7 October 2026: what each free plan includes, where it runs out, and what you pay next.
- [Best helpdesk for Shopify in 2026: 10 apps compared by how they bill](https://chatty.net/blog/md/best-helpdesk-for-shopify/): The best Shopify helpdesk depends on team size and on what the bill counts: tickets, agent seats or AI conversations. 10 apps compared, prices checked 7 October 2026.
- [Black Friday customer service statistics: what shoppers ask, and when](https://chatty.net/blog/md/black-friday-customer-service-statistics/): What shoppers ask customer service during Black Friday week, December and after the holiday, with the share of messages for each subject, the method, and the seven limits.

## Pages

- [Page 1](https://chatty.net/blog/md/) (this page)
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