---
title: "Helpdesk blogs"
url: "https://chatty.net/blog/category/helpdesk/"
kind: "page"
description: "Helpdesk workflows, ticketing best practices, and tools to scale customer support."
page: 1
total_pages: 3
---

# Helpdesk blogs

Helpdesk workflows, ticketing best practices, and tools to scale customer support.

- [Ticket escalation in 2026: How to handle complex issues](https://chatty.net/blog/md/ticket-escalation/): Ticket escalation moves a ticket to someone with more expertise or authority. Learn when to escalate, the two types, a four-step handoff, and the metrics to track.
- [How to manage customer support tickets in Shopify, step by step](https://chatty.net/blog/md/manage-customer-support-tickets-shopify/): Shopify has no built-in ticketing. Learn what Shopify Inbox can and cannot do, then set up email tickets, priority, assignees, views and chat-to-ticket in six steps.
- [Helpdesk vs live chat: when a chat should become a ticket](https://chatty.net/blog/md/helpdesk-vs-live-chat/): Live chat answers shoppers in seconds. A helpdesk tracks requests that take days. Learn the difference, where a shared inbox fits, and when a Shopify chat should become a ticket.
- [Free helpdesk for Shopify: where each free plan runs out (2026)](https://chatty.net/blog/md/free-helpdesk-for-shopify/): Which helpdesk apps for Shopify are really free? We checked 12 apps on 7 October 2026: what each free plan includes, where it runs out, and what you pay next.
- [Best helpdesk for Shopify in 2026: 10 apps compared by how they bill](https://chatty.net/blog/md/best-helpdesk-for-shopify/): The best Shopify helpdesk depends on team size and on what the bill counts: tickets, agent seats or AI conversations. 10 apps compared, prices checked 7 October 2026.
- [Re:amaze alternatives: compared by what actually sets your AI ceiling (2026)](https://chatty.net/blog/md/reamaze-alternatives/): Re:amaze includes very few AI resolutions per plan, and upgrading to get more costs more per resolution than buying them one at a time. Eight alternatives, grouped by what sets your AI ceiling.

## Pages

- [Page 1](https://chatty.net/blog/category/md/helpdesk/) (this page)
- [Page 2](https://chatty.net/blog/category/md/helpdesk/page/2/)
- [Page 3](https://chatty.net/blog/category/md/helpdesk/page/3/)