Get your customer service ready
for BFCM
Check six customer service gaps where shoppers get stuck during BFCM. Then use free AI prompts and skills to draft your sale terms, delivery dates, team coverage and late-order replies.
Time until Black Friday
Where shoppers get stuck during BFCM
Six customer service gaps to check before traffic rises.
For the full picture, and more on how shoppers behave through the BFCM season, read the report these gaps come from.
Get your customer service ready for BFCM
Use six free AI prompts to check where your team needs help and prepare for the questions shoppers will ask most.
The six prompts in the kit:
Peak Season Readiness Audit
Peak Load & Cover Planner
Sale Terms & Returns Policy QA
Delivery Cutoff Planner
Peak Season Playbook
Shipping Exception Watch
Copy each prompt into ChatGPT, Gemini, Claude, or Copilot. If you use Claude, you can also install the skill versions.
Get the free BFCM Customer Service Prep Kit
Answer shoppers during BFCM with Chatty
Install Chatty on your Shopify store to help answer shoppers' questions in chat.
Install Chatty on ShopifyRated 4.9 on the Shopify App Store from 1,873 reviews
More BFCM insights
More ideas to prepare your customer service for BFCM.
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